Orders Management:
Create, edit and access order information on-the-fly with our order management features, whether it’s 1000 or 10000 a day thus making orders easy with our system.
Support CRM is one ideal platform to manage your customers, provide them timely services without personally putting any reminder efforts, efficiently manage inventories, and receive stock notifications. It also helps you to track your finances with our most accurate receivable and payment due modules.
Support CRM has the objective of giving something additonal by going the extra mile and we have exactly come up with something that will boost your brand by having a web interface to log complaints instead of calling and registering them. This can be done through our Customer Self Service Portal.
Yes, you can import data related to your customer, product or sales directly from you excel sheet.
No, our software is user-friendly and it will only require a user who is familiar with your business processes.
Yes, you can define each support team separately. You can also map the employees according to their teams.
Yes, software will help you to receive the notification on the expiry of the Annual Service Contract well in advance i.e. 90/ 60/ 30/ 15 Days before the expiration.
It can be defined in Escalation.
Yes, you can define any billing tenure whether it’s Monthly / Quarterly / Six Monthly / Yearly, the software will generate the alerts based on that.
Yes, it is possible to book a complaint through the browser from the Customer Module.
Yes, if the rights are given to a technician, he can raise a complaint from browser or through the mobile application.
Yes, you will get popup alerts for repeated complaints.
Yes, software will Generate Email for Complaint Creation / Complaint Attend / Complaint Closed / Stand by Issue.
Yes, there is a calculation of TAT for every complaint excluding non-office hours.
You can define SLA in hours for every product and once the SLA is violated the software will give you an alert.
Yes, you will get the profitability of every complaint based on employee visited, spare replaced and expenses done against the complaint.
Yes, in our mobile app, the client can sign-in and give their feedback at the time of call close.
Yes, the technician can check-in when he/she reaches to client and can check out when he/she leaves the client. The software also captures the GPS Location of the technician.
Yes, you can attach documents or the technician can also attach the documents using the mobile application.
Yes, we do have control over in-depth and process driven standby and replacement issues.
Yes, you can define the Preventive Maintenance Service based on every product and software will generate the Preventive Maintenance Service alerts based on that.
You can print documents like sales invoice, delivery challan, AMC quotation, service call slip, spare quotation, spare invoice, job card, repair invoice from the software.
Yes, our software has all the features like repair inward / estimate / outward process along with documents like job card / delivery challan.
Yes, you can define 5 levels of escalation for Complaints / PMS Management / AMC Management.
Yes, you can select the fields by using simple drag and drop facility.
Yes, you can host the database on cloud. Already, most of the existing clients are hosting their database to the cloud.
Yes, you can define the user wise rights of Add / Modify / Delete / Print / Export for every Process of the application
It approximately takes about 15 days to implement the software provided your data is ready and the team provides proper and sufficient time support. We provide both Online and On-site training for Master / Transactions / Report / Import Data.
