Telewatch is a PC based call monitoring system, adds utility to your customer by capturing and managing outgoing telephone calls data.
It speedily provides information every minute with accurate call data information and analysis of calls made thus helping them to control their monthly call expenses. The software can work with any EPABX / KTS having SMDR output and can be ideal for any to every organization
TeleWatch is used by corporate, government Institutions, call centers, etc. who want to analyze and control Telephone expenses. TeleWatch is an easy-to-use business productivity and management tool, that provides call accounting. This software works with any telephone system that provides SMDR/CDR (Call Detail Record) information, helping you make valuable use of data already available to you through your telephone system. TeleWatch stores the call record information from your phone system, and lets you recall it in your choice of report formats, providing you with important information to help you manage your business better by cross-checking calls and cutting unnecessary call expenses.
TeleWatch produces reports on-demand or an automated schedule as set per requirement by the user. All reports can be viewed on the computer’s screen, saved to your hard drive, e-mailed, or viewed on the web.
TeleWatch provides a multitude of reports but the major reports that are frequently requested include:
Real-time data collection
Automatic report scheduling
ANI/ caller id deluxe reporting
Ability to e-mail reports
SMDR failure alarm
Fraud alert detection
Web enabled reports with permission – based access
IP – based calls support
Export from time to time billing packages, spreadsheets or text files.
Graphical reports
Flexible pricing
Tracks ring time, on hold time and abandoned calls (phone system dependent)
Departmental reports
Trunk utilization
Area code reports
Caller id reporting
Longest calls by extension
Most expensive calls by extension
Most frequently dialled numbers
General summary reports
Account code reports for project billing
Call editing capability
Supports client account and user authorization codes
Multi-User support
The operating system that Telewatch operates on needs to be Windows based. The PC/Server can be 32 bit or 64 bit architecture and the operating system can be any version of Windows from Windows 7 upwards.
Telewatch can collect through various methods including Serial port collection, SQL collection , FTP Collection, IP Connection Server, CSV File Connection TCP/IP Port Connection
There are no limits on the number of extensions. You are only limited by licencing
The amount of data able to stored on Telewatch depends on the Hard Disk Capacity, there are no date limitations on the report generated
Yes ! we are having both Desktop and Web based application
Yes, Telewatch process multiple phone vendors data on the one centrallised database
Yes. Telewatch can be configured for User / Super User / Admin Login role
All Tarrif tables are user maintainable and configurable. you can provide te call pricing based on diffrent time bands per day and separate pricing for weekday and Sunday
Telewatch reports are generated using the Crystal reporting engine. This allows for exporting to various formats including Excel, pdf, word, html. Once exported the reports may be further manipulated through excel.
Yes, Telewatch can be scheduled to generate reports and then have them emailed to any user or department email address. you can also use gmail account
